For chair owners
Your chair is in good hands
If your retailer or massage chair brand sent you to us, you're in the right place. Here's what happens next and how to get ready.
What happens next
Three steps to a working chair
We reach out
Once your retailer or brand sends us your claim, our team contacts you to set up a visit.
A quick video call
For many problems we start with a short video call. Sometimes that's all it takes.
Your technician visits
A BitRobotic technician comes to your home, finds the cause and fixes it.
Before your visit
Help us fix it in one trip
A few minutes of prep makes a big difference to how quickly we can get your chair working again.
- Clear about 3 feet around the chair, including behind it. Your technician may need to tilt or move it.
- Keep the chair plugged in, near a working outlet.
- Find the model and serial number. The label is usually on the back or underneath the chair.
- Have your claim or ticket number from the retailer or brand handy.
- Note when the problem happens. A short phone video of it helps a lot.
- Make sure an adult (18 or older) is home for the visit.
- Please keep pets in another room while we work.
Questions
Common questions
Do I pay for a warranty repair?
In-warranty repairs are covered by your retailer or brand under the terms of your warranty. If anything falls outside that coverage, we'll tell you before we do the work. We can't start a warranty claim ourselves. If you think your chair is still under warranty, call the retailer or brand you bought it from. They open the claim and send it to us.
My chair is out of warranty. Can you still help?
Yes. We'll match you with an independent BitRobotic technician near you who takes out-of-warranty repairs. They'll call you within 48 hours, and you pay the technician directly. Start with the service request form.
What if a part has to be ordered?
Your technician will explain what's needed. Once the part arrives, we'll schedule a return visit to install it.
What if my chair can't be fixed?
We try to find out whether a repair is possible before we send a technician, and we won't sell you a service call for a problem that doesn't look fixable. Most technicians don't refund the service call itself, as is standard for in-home repairs.
Can I reschedule my visit?
Yes, of course. Contact your technician directly to pick a new time, and let them know as early as you can.
Can you fix my chair without a visit?
Sometimes. Some problems can be diagnosed remotely, over a video call. Please contact us to get started, and we'll look at your case to see if it's possible.
Questions about your visit?
Call or message us with your name and claim number, and we'll find your ticket.