Services
Massage chair repair, on-site and remote
From a noisy roller to a chair that won't power on, our technicians find the real problem and fix it.
In-warranty service for retailers & brands
We are the field service team behind some of the largest massage chair retailers and brands in the country. You send the claim, we handle the customer, the repair and the report.
How we work with partnersOut-of-warranty repair
Chair out of warranty? We match you with an independent BitRobotic technician near you, the same people we trust with warranty work. They call within 48 hours, and you pay the technician directly.
Request serviceRemote video repair
Many problems can be fixed on a video call, with our technician guiding you step by step. It is faster, and it saves a trip.
Diagnosis & second opinions
Already replaced a part and the problem is still there? We isolate the actual fault instead of guessing at the next part.
What we fix
Every major system in the chair
Massage mechanism
Roller carriage, tracks, gears and the position sensors that run the auto programs.
Air system
Airbags, air pump, valves and hoses.
Electronics
Main control boards, power supplies and fuses.
Wiring & sensors
Harness faults, intermittent connections and limit switches.
Motors & actuators
Recline, leg rest and foot extension that stall or won’t move.
Controllers
Remotes, touch screens and app connections.
Heat & comfort
Heating pads, foot rollers and calf kneading.
Audio & Bluetooth
Speakers, Bluetooth modules and chargers.
Tell us what your chair is doing
Retailer, brand or chair owner, we'll point you to the fastest fix.