For retailers & brands
Your warranty service team, nationwide
We handle in-warranty massage chair repairs for some of the largest retailers and brands in the United States. You send the claim. We take it from there.
What you get
Fewer trips, happier customers, claims that close
Nationwide coverage
One partner for your customers from Florida to Alaska, not a patchwork of local shops.
We schedule the customer
Send us the claim and we contact your customer to book the visit. Your team stays off the phone.
Video triage first
We look at the problem on video before the visit, so fewer trips are wasted on the wrong part.
Real diagnosis
Our technicians isolate the actual fault on site, with master techs on call for the hard ones.
Your own repair dashboard
A private dashboard for your team: every ticket, its status and the tech’s notes, plus a Request Update button that texts the technician.
Clean close-outs
Every ticket closes with notes and photos, so you know exactly what was found and fixed.
How it works
From claim to close‑out in four steps
Send the claim
Email or send tickets to us the way your team already works. We track every repair by your case number.
We book the visit
We reach your customer, set a visit window and run video triage when it helps.
We diagnose and repair
A BitRobotic technician finds the real fault and installs the approved parts.
You get the report
Notes and photos come back to you, and the ticket is closed and invoiced.
By the numbers
Experience you can hand your customers to
- Repair visits completed
- 10,000+
- Of customers helped every year
- Thousands
- Combined master-tech experience
- 30+ years
- Technicians from Florida to Alaska
- Nationwide
Let's talk about your warranty volume
Tell us which brands you carry, roughly how many claims a month, and where your customers are. We'll show you how we'd handle them.