Warranty service for America's largest retailers
America's best massage chair repair technicians
Other companies send general technicians who don't normally work on high-end massage chairs. We send a service team trained on them. The country's largest retailers and brands trust BitRobotic with their warranty repairs, and we've completed more than 10,000 repair visits.
- Trained massage chair service team
- On-site & remote video repair
- Nationwide coverage
A warranty repair, start to finish
- Claim receivedSent to us by the retailer or brand
- ScheduledWe contact the customer and schedule a visit
- Repair completedOn-site or remote, by a trained technician
- Back in comfortWe close the claim and report back to the retailer
- Repair visits completed
- 10,000+
- Of customers helped every year
- Thousands
- Combined master-tech experience
- 30+ years
- Service team from Florida to Alaska
- Nationwide
Our service team
They have technicians. We have a well-trained service team
Everyone on our service team is trained, equipped and backed up, so your customer gets a real fix from someone who knows these chairs, and gets back to relaxing sooner.
Trained on massage chairs
Our service team is trained specifically on massage chairs: roller mechanisms, airbags, control boards and wiring.
Manuals and guidance for every job
Each technician gets the service manuals and step-by-step guidance for the chair in front of them.
A senior tech on the line
During every repair, a senior technician is a call away to help diagnose the problem and confirm the fix.
Done to the vendor's standards
Our service team follows each brand's procedures and sends the reports and photos the brand requires.
Who we serve
Built for the brands that sell chairs and the people who own them
Retailers & brands
Your warranty team in the field. You send the claim. We schedule the customer, diagnose the chair, install the parts and close it out with a clean report.
How we work with partnersChair owners
Did your retailer or brand send you to us? Let's get you back to your daily massage. See what happens next, how to get ready, and what to do if your chair is out of warranty.
Get ready for your visitWe service the leading massage chair brands, including
What we fix
Every major system in the chair
Our service team works on the leading massage chair brands and the factory platforms behind them.
Massage mechanism
Roller carriage, tracks, gears and the position sensors that run the auto programs.
Air system
Airbags, air pump, valves and hoses.
Electronics
Main control boards, power supplies and fuses.
Wiring & sensors
Harness faults, intermittent connections and limit switches.
Motors & actuators
Recline, leg rest and foot extension that stall or won’t move.
Controllers
Remotes, touch screens and app connections.
Heat & comfort
Heating pads, foot rollers and calf kneading.
Audio & Bluetooth
Speakers, Bluetooth modules and chargers.
Why BitRobotic
Diagnosis, not guesswork
Too many chair repairs turn into a parts-swapping guessing game. Ours don't. We find the actual fault, fix it, and get the owner back to relaxing in their chair.
See our servicesA seasoned service team
Most of our service team has been in the massage chair business for more than four years, and some for up to 18.
Built for one-trip repairs
Video triage before the visit means our technician arrives knowing what to look for.
Nationwide coverage
A growing service team from sunny Florida to snowy Alaska.
Remote video repair
Some fixes don’t need a visit at all. We can walk you through it on a video call.
Need a warranty service partner you can count on?
Tell us about your claim volume and where your customers are. We'll show you how BitRobotic fits into your warranty process.